Legal notice

Complaints

We hope you are happy with your order and experience with HINTE COSMETICS. If something is not as expected, please contact us first so we can look for a suitable solution.

Complaints can be submitted by email at info@hintecosmetics.com. Please include your order number, a clear description of the issue and, where relevant, photos of the product or packaging.

We will respond to complaints within 14 days after receiving them. If we need more time to review your complaint, we will let you know within 14 days and provide an indication of when you can expect a more detailed response.

If a complaint is found to be valid, we will offer a suitable solution, such as a replacement or refund, depending on the situation.