Legal notice

Complaints

It can always happen that something does not go quite as planned. We recommend that you first make complaints known to us by emailing info@hintecosmetics.com . If this does not lead to a solution, it is possible to register your dispute for mediation through WebwinkelKeur via https://www.webwinkelkeur.nl/kennisbank/consumenten/geschil. 

It is also possible for consumers in the EU to report complaints via the European Commission's ODR platform. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not already pending elsewhere, you are free to file your complaint through the European Union platform.