Privacy policy

Privacy Policy HINTE COSMETICS

Last updated: 29 June 2026

HINTE COSMETICS values your privacy. We handle personal data with care and only process the information that is necessary to provide our services, process orders, communicate with customers, improve our webshop, comply with legal obligations and operate our business.

This Privacy Policy applies to the use of our website, www.hintecosmetics.com, and to all services provided by HINTE COSMETICS.

HINTE COSMETICS
Website: www.hintecosmetics.com
Email: hintecosmetics@gmail.com
Dutch Chamber of Commerce number: 93027591

If you have any questions about this Privacy Policy or the way we process your personal data, you can contact us via the email address above.

1. Personal data we process

We may process the following personal data:

• name;
• email address;
• phone number;
• billing address;
• shipping address;
• order details;
• payment status and transaction details;
• IP address;
• information about your use of our website;
• customer service communication;
• review information, if you leave a review;
• newsletter and marketing preferences.

We only process personal data when we have a valid legal basis to do so. Depending on the situation, this may be because the processing is necessary to perform an agreement, comply with a legal obligation, based on your consent, or based on our legitimate interest in operating and improving our webshop.

1. Purposes of processing

We process personal data for the following purposes:

• processing and delivering orders;
• handling payments;
• sending order confirmations, shipping updates and service messages;
• providing customer service;
• handling returns, complaints and warranty requests;
• maintaining our administration, accounting and tax records;
• sending newsletters and marketing emails, where permitted by law;
• collecting and displaying customer reviews;
• improving our website, products and services;
• analysing website performance and customer behaviour;
• preventing fraud, misuse and security issues;
• complying with legal and tax obligations.

1. Shopify

Our webshop is built and hosted through Shopify. Shopify provides the e-commerce platform that allows us to sell our products online, manage orders, process customer information and operate our webshop.

When you place an order or use our website, certain personal data is processed through Shopify. Shopify may process personal data outside the European Economic Area. Where applicable, Shopify uses appropriate safeguards for international data transfers.

1. Payments

We use Mollie to process payments in our webshop. Mollie may process personal data such as your name, payment method, payment status and transaction details. Mollie uses this data to securely process your payment and to comply with its own legal obligations.

We do not store full credit card or bank account details ourselves.

1. Shipping and logistics

To deliver your order, we share the necessary personal data with our shipping and logistics partners. We use services such as DHL, PostNL and MyParcel.

This may include your name, shipping address, email address, phone number and order details. These parties use this information to process, ship and deliver your order, provide tracking information and handle delivery-related service questions.

1. Email marketing and newsletters

We use Klaviyo for email marketing, newsletters and automated email communication, such as welcome emails, product updates, abandoned cart emails, post-purchase emails and review requests.

If you subscribe to our newsletter, give consent, or where email communication is otherwise permitted by law, we may process your name, email address, order information and marketing preferences.

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link at the bottom of our emails.

1. Reviews

We collect and display customer reviews through Judge.me. If you leave a review, we may process your name, email address, order information, review text, rating and any photos or other content you choose to provide.

We use reviews to show genuine customer experiences, improve our products and provide trust to future customers. We do not publish fake reviews and we do not edit reviews in a misleading way.

1. Customer service and business communication

For regular business communication and customer service, we use Google/Gmail. If you contact us by email, we process your name, email address and the content of your message. We use this data to respond to your question or request and to keep a record of our communication where necessary.

1. Invoicing, accounting and administration

For our invoicing, accounting and administration, we use Exact Online and work with Sensum Finance. We process and share personal data that is necessary for invoicing, financial administration, tax administration and compliance with legal obligations.

This may include your name, address, order details, invoice information and payment status. We are legally required to retain certain administrative data for the applicable statutory retention period.

1. Analytics and advertising

We may use analytics and advertising tools, such as Shopify analytics, Google, Meta and TikTok, to understand how visitors use our website, improve our webshop and measure marketing performance.

Where these tools use cookies or similar technologies for tracking, advertising, retargeting or personalised content, we only use them when you have given consent through our cookie banner, or where this is otherwise permitted by law.

1. Cookies

Our website uses cookies and similar technologies.

We use functional cookies to make the website work properly. These cookies are necessary for basic website functions, such as remembering your cart, enabling checkout and keeping the website secure.

We may also use analytical cookies to understand how visitors use our website and to improve our services.

Marketing and tracking cookies, such as cookies used for advertising, retargeting or personalised content, are only placed if you have given consent through our cookie banner. You can change or withdraw your cookie preferences through the cookie settings on our website.

1. Sharing personal data with third parties

We only share personal data with third parties when this is necessary for our services, to comply with legal obligations, or when you have given consent.

We may share personal data with:

• Shopify, for operating our webshop;
• Mollie, for payment processing;
• DHL, PostNL and MyParcel, for shipping and delivery;
• Klaviyo, for email marketing and customer communication;
• Judge.me, for customer reviews;
• Exact Online and Sensum Finance, for invoicing, accounting and administration;
• Google/Gmail, for business communication and customer service;
• analytics and advertising platforms, where applicable and permitted.

We do not sell your personal data to third parties.

1. International transfers

Some of the service providers we use may process personal data outside the European Economic Area. When this happens, we ensure that appropriate safeguards are in place, such as Standard Contractual Clauses or other legally accepted transfer mechanisms.

1. Retention periods

We do not store personal data longer than necessary for the purpose for which it was collected, unless we are legally required to keep it longer.

In general, we use the following retention periods:

• order, invoice and tax administration data: retained for the legally required administrative retention period;
• customer service communication: retained as long as necessary to handle your request and for a reasonable period afterwards;
• newsletter and marketing data: retained until you unsubscribe or withdraw your consent, unless we have another valid legal basis to retain it;
• review data: retained for as long as the review is displayed or until removal is requested, unless we have a valid reason to retain it;
• website and analytics data: retained only for as long as necessary for analysis, security and improvement purposes.

1. Security

We take appropriate technical and organisational measures to protect your personal data against loss, misuse, unauthorised access, disclosure, alteration and destruction.

These measures include secure connections, access controls, password protection and the use of reliable service providers.

1. Your rights

Under applicable privacy legislation, you have the following rights:

• the right to access your personal data;
• the right to correct inaccurate personal data;
• the right to request deletion of your personal data;
• the right to restrict processing;
• the right to object to processing;
• the right to data portability;
• the right to withdraw consent, where processing is based on consent;
• the right to lodge a complaint with the Dutch Data Protection Authority.

If you want to exercise any of these rights, you can contact us at hintecosmetics@gmail.com. We may ask you to verify your identity before handling your request.

1. Automated decision-making

We do not use automated decision-making that has legal or similarly significant consequences for you.

1. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The most recent version will always be published on our website. If we make significant changes, we will take reasonable steps to inform you.

1. Contact

If you have any questions about this Privacy Policy or the way we process personal data, please contact us:

HINTE COSMETICS
Website: www.hintecosmetics.com
Email: hintecosmetics@gmail.com
Dutch Chamber of Commerce number: 93027591