Terms of service

Terms of Service / General Terms and Conditions HINTE COSMETICS

Last updated: 29 June 2026

These general terms and conditions apply to all consumer orders placed through www.hintecosmetics.com.

For wholesale orders, retail partners and other B2B purchases, separate agreements may apply.

Table of contents

Article 1 - Definitions
Article 2 - Identity of the Entrepreneur
Article 3 - Applicability
Article 4 - The Offer
Article 5 - The Agreement
Article 6 - Right of Withdrawal
Article 7 - Costs and Refunds in Case of Withdrawal
Article 8 - Exclusion of the Right of Withdrawal
Article 9 - The Price
Article 10 - Conformity and Legal Warranty
Article 11 - Delivery and Execution
Article 12 - Long-Term Transactions
Article 13 - Payment
Article 14 - Complaints Procedure
Article 15 - Disputes
Article 16 - Additional or Deviating Provisions
Article 17 - Model Withdrawal Form

Article 1 - Definitions

In these general terms and conditions, the following definitions apply:

Cooling-off period: the period within which the consumer can exercise the right of withdrawal.

Consumer: the natural person who is not acting for purposes related to their trade, business, craft or profession and who enters into a distance contract with the entrepreneur.

Day: calendar day.

Durable data carrier: any medium that enables the consumer or entrepreneur to store information addressed personally to them in a way that makes future consultation and unchanged reproduction possible.

Right of withdrawal: the possibility for the consumer to withdraw from the distance contract within the cooling-off period.

Model withdrawal form: the form made available by the entrepreneur that a consumer can use when they wish to exercise their right of withdrawal.

Entrepreneur: HINTE COSMETICS, the company offering products remotely to consumers.

Distance contract: a contract concluded between the entrepreneur and the consumer as part of an organised system for distance selling, where up to and including the conclusion of the contract, one or more means of distance communication are used.

General terms and conditions: these general terms and conditions of HINTE COSMETICS.

Article 2 - Identity of the Entrepreneur

HINTE COSMETICS
Zuidwenk 82 J
3751 CG Bunschoten-Spakenburg
The Netherlands

Email: info@hintecosmetics.com

Dutch Chamber of Commerce number: 93027591
VAT number: NL004993564B37

Article 3 - Applicability

These general terms and conditions apply to every offer made by HINTE COSMETICS and to every distance contract concluded between HINTE COSMETICS and the consumer through www.hintecosmetics.com.

Before the distance contract is concluded, these general terms and conditions will be made available to the consumer. If this is not reasonably possible, HINTE COSMETICS will indicate before the contract is concluded where the terms and conditions can be reviewed and that they will be sent free of charge upon request.

If the contract is concluded electronically, these general terms and conditions may be provided electronically in such a way that the consumer can easily store them on a durable data carrier.

If one or more provisions of these general terms and conditions are wholly or partially void or invalidated at any time, the remaining provisions will remain fully applicable. The relevant provision will be replaced by a provision that most closely reflects the original purpose.

Situations not covered by these general terms and conditions will be assessed in the spirit of these terms and conditions.

Article 4 - The Offer

If an offer has a limited period of validity or is subject to conditions, this will be clearly stated in the offer.

The offer contains a complete and accurate description of the products offered. The description is sufficiently detailed to allow the consumer to make a proper assessment of the offer.

Images of products are intended to be a truthful representation of the products offered. However, HINTE COSMETICS cannot guarantee that the displayed colours exactly match the actual colours of the products.

Obvious mistakes or obvious errors in the offer do not bind HINTE COSMETICS.

Each offer contains the information necessary for the consumer to understand the rights and obligations associated with accepting the offer, including the price including VAT, any shipping costs, the method of payment, the method of delivery, and whether the right of withdrawal applies.

Article 5 - The Agreement

The agreement is concluded when the consumer accepts the offer and meets the conditions set.

If the consumer accepts the offer electronically, HINTE COSMETICS will promptly confirm receipt of the acceptance electronically.

HINTE COSMETICS will take appropriate technical and organisational measures to secure the electronic transfer of data and to ensure a secure online environment.

HINTE COSMETICS may, within legal limits, investigate whether the consumer can meet their payment obligations and whether there are facts or circumstances that are important for responsibly entering into the agreement. If HINTE COSMETICS has good grounds to refuse an order, it may refuse the order or attach special conditions to its execution.

HINTE COSMETICS will provide the consumer with the information required by law, either in writing or in such a way that the consumer can store it on a durable data carrier.

Every agreement is concluded subject to sufficient availability of the ordered products.

Article 6 - Right of Withdrawal

When purchasing products online, the consumer has the right to withdraw from the agreement within 14 days after receiving the order, without giving a reason.

If an order is delivered in multiple shipments, the cooling-off period starts on the day the consumer receives the last product.

For pre-orders, the cooling-off period starts once the product has been delivered to the consumer.

If the consumer wishes to exercise the right of withdrawal, they must inform HINTE COSMETICS within the cooling-off period. This can be done by contacting HINTE COSMETICS at info@hintecosmetics.com, by using the model withdrawal form, or by using the online withdrawal button or withdrawal form on the Right of Withdrawal page on the website.

After notifying HINTE COSMETICS of the withdrawal, the consumer has another 14 days to return the product.

During the cooling-off period, the consumer must handle the product and packaging with care. The consumer may only handle and inspect the product to the extent necessary to determine the nature, characteristics and functioning of the product.

For perfume and cosmetic products, this means that the product may be inspected without opening, using or breaking the original seal. For hygiene and health protection reasons, sealed perfume and cosmetic products cannot be returned once the seal has been broken, unless the product was damaged, faulty or incorrect upon arrival.

If the consumer exercises the right of withdrawal, the product must be returned to HINTE COSMETICS with all delivered accessories and, if reasonably possible, in its original condition and packaging.

The consumer must be able to prove that the product has been returned in time, for example by providing proof of shipment.

Article 7 - Costs and Refunds in Case of Withdrawal

If the consumer withdraws from the full order within the cooling-off period, HINTE COSMETICS will refund the full purchase amount, including the original standard shipping costs.

If the consumer returns only part of an order, the original shipping costs will not be refunded, unless agreed otherwise or required by law.

If the consumer selected a more expensive shipping method than the standard delivery option, only the standard shipping costs will be refunded.

The costs for returning the product to HINTE COSMETICS are at the consumer’s own expense, unless agreed otherwise or unless the product was delivered damaged, faulty or incorrectly.

HINTE COSMETICS will process the refund as soon as possible and no later than 14 days after receiving the withdrawal request. HINTE COSMETICS may wait with the refund until the returned product has been received or until the consumer has provided proof that the product has been sent back.

Refunds will be made using the same payment method used by the consumer, unless the consumer explicitly agrees to a different payment method.

The consumer is liable for any decrease in value of the product resulting from handling the product in a way that goes beyond what is necessary to establish the nature, characteristics and functioning of the product.

Article 8 - Exclusion of the Right of Withdrawal

The right of withdrawal can be excluded for products where this is legally permitted and clearly stated before the agreement is concluded.

For HINTE COSMETICS, this applies in particular to perfume and cosmetic products that are sealed for reasons of health protection or hygiene. These products cannot be returned once the seal has been broken, unless the product was damaged, faulty or incorrect upon arrival.

The right of withdrawal may also be excluded for products that are made according to the consumer’s specifications, are clearly personal in nature, can spoil or age quickly, or are sealed for health protection or hygiene reasons and whose seal has been broken after delivery.

Article 9 - The Price

All prices shown by HINTE COSMETICS include VAT, unless stated otherwise.

The prices stated in the offer will not be increased during the period of validity stated in the offer, except for price changes resulting from changes in VAT rates or other legal regulations.

Obvious pricing errors, printing errors or typographical errors do not bind HINTE COSMETICS.

Shipping costs, if applicable, will be clearly shown before the consumer completes the order.

Article 10 - Conformity and Legal Warranty

HINTE COSMETICS guarantees that the products comply with the agreement, the specifications stated in the offer, reasonable requirements of quality and usability, and the legal provisions applicable on the date the agreement is concluded.

The legal warranty applies to all products. This means that a product must be what the consumer may reasonably expect from it.

Any additional warranty provided by HINTE COSMETICS, a manufacturer or an importer does not affect the legal rights of the consumer.

Defects, damaged products or incorrectly delivered products must be reported to HINTE COSMETICS within a reasonable time after discovery. Consumers can contact HINTE COSMETICS at info@hintecosmetics.com.

The warranty does not apply if the product has been exposed to abnormal conditions, has been handled carelessly, has been used contrary to the instructions provided by HINTE COSMETICS, or if the defect is the result of normal wear, improper use or damage caused by the consumer.

Article 11 - Delivery and Execution

HINTE COSMETICS will exercise the utmost care when receiving and executing orders.

The place of delivery is the address provided by the consumer to HINTE COSMETICS.

HINTE COSMETICS will execute accepted orders with due speed and no later than 30 days after the order has been placed, unless a different delivery period has been agreed.

For pre-orders, the expected delivery period will be clearly communicated before or at the time of purchase. If the expected delivery period changes, HINTE COSMETICS will inform the consumer as soon as reasonably possible.

If delivery is delayed or if an order cannot be fulfilled or can only be partially fulfilled, the consumer will be informed as soon as possible. In such cases, the consumer has the right to dissolve the agreement free of charge where required by law.

If the agreement is dissolved because delivery is impossible or delayed beyond the agreed period, HINTE COSMETICS will refund the amount paid as soon as possible and no later than 14 days after dissolution.

The risk of damage or loss of products remains with HINTE COSMETICS until the moment of delivery to the consumer or a representative designated by the consumer and known to HINTE COSMETICS, unless expressly agreed otherwise.

Article 12 - Long-Term Transactions

HINTE COSMETICS currently does not offer subscription products or long-term transactions through the webshop, unless expressly stated otherwise.

If HINTE COSMETICS offers subscriptions or long-term transactions in the future, the applicable duration, cancellation and renewal conditions will be clearly communicated before the agreement is concluded.

Consumers may terminate agreements of indefinite duration in accordance with applicable law and the conditions communicated before the agreement was concluded.

Article 13 - Payment

Unless agreed otherwise, the amounts owed by the consumer must be paid at the time of placing the order.

The consumer is obliged to promptly report any inaccuracies in payment details provided or stated.

If the consumer fails to meet their payment obligations, HINTE COSMETICS may, subject to legal restrictions, charge reasonable costs that have been communicated to the consumer in advance.

Article 14 - Complaints Procedure

HINTE COSMETICS has a complaints procedure and handles complaints carefully.

Complaints about the execution of the agreement must be submitted to HINTE COSMETICS within a reasonable time after the consumer has discovered the issue, fully and clearly described.

Consumers can submit complaints by contacting HINTE COSMETICS at info@hintecosmetics.com.

Complaints submitted to HINTE COSMETICS will be answered within 14 days from the date of receipt. If a complaint requires a longer processing time, HINTE COSMETICS will respond within 14 days with a confirmation of receipt and an indication of when the consumer can expect a more detailed response.

A complaint does not suspend the obligations of HINTE COSMETICS, unless HINTE COSMETICS indicates otherwise in writing.

If a complaint is found to be valid by HINTE COSMETICS, HINTE COSMETICS will offer a suitable solution, such as replacement or refund, depending on the situation.

Article 15 - Disputes

Dutch law applies to agreements between HINTE COSMETICS and the consumer, without prejudice to the consumer’s rights under mandatory consumer protection laws that may apply in the consumer’s country of residence.

The Vienna Sales Convention does not apply.

Article 16 - Additional or Deviating Provisions

Additional or deviating provisions from these general terms and conditions may not be to the detriment of the consumer and must be recorded in writing or in such a way that the consumer can store them on a durable data carrier.

Article 17 - Model Withdrawal Form

Consumers may exercise their right of withdrawal by contacting HINTE COSMETICS at info@hintecosmetics.com or by using the online withdrawal button or withdrawal form on the Right of Withdrawal page on the website.

The withdrawal form is available on the Right of Withdrawal page on our website.

To process a withdrawal request, the consumer should provide the order number, name, email address and the product or products they wish to return.