Shipping policy
Shipping & Order Policy
Last updated: 29 June 2026
I just placed an order. When will it be shipped?
After placing your order, you will receive an order confirmation by email.
Orders are usually processed within 1 to 3 business days, unless stated otherwise on the product page or during checkout.
During busy periods, launches, holidays or pre-order periods, processing may take a little longer. If this applies, we will communicate this as clearly as possible.
How long does shipping take?
We ship orders from the Netherlands using trusted shipping partners such as DHL, PostNL and MyParcel.
Estimated delivery times after dispatch:
The Netherlands: 1 to 3 business days
Belgium: 2 to 5 business days
Other EU destinations: 3 to 10 business days
International destinations outside the EU: delivery times may vary depending on the destination, customs and local carriers
The exact shipping options and costs available for your order will be shown during checkout.
Please note that delivery times are estimates. Delays may occur due to customs, holidays, weather conditions, carrier delays or other circumstances beyond our control. If your order is delayed, we will do our best to assist you.
Pre-orders
If a product is sold as a pre-order, the expected delivery period will be stated on the product page or during checkout.
Pre-order delivery dates are estimates and may change due to production, customs, transport or fulfilment delays. If the expected delivery period changes significantly, we will inform you as soon as possible.
The 14-day withdrawal period for pre-orders starts once the product has been delivered to you.
Will I receive a tracking number?
Yes. Once your order has been shipped, you will receive a shipping confirmation by email with tracking information, where available.
Please allow some time for the tracking link to update after receiving the shipping confirmation.
Can I cancel my order?
If you would like to cancel your order, please contact us as soon as possible at info@hintecosmetics.com with your order number.
If your order has not yet been processed or shipped, we will do our best to cancel it before dispatch.
If your order has already been shipped, cancellation is no longer possible. In that case, you may use your right of withdrawal after receiving the order, in accordance with our Returns & Refund Policy.
Damaged or incorrect orders
If your order arrives damaged, faulty or incorrect, please contact us as soon as possible at info@hintecosmetics.com with your order number and clear photos of the issue.
We will review the situation and offer a suitable solution, such as a replacement or refund.
Contact
For questions about your order or shipment, please contact us at:
HINTE COSMETICS
Email: info@hintecosmetics.com