Refund policy
Returns & Refund Policy
Last updated: 29 June 2026
This Returns & Refund Policy applies to consumer purchases made through www.hintecosmetics.com. For wholesale orders, retail partners and other B2B purchases, separate agreements may apply.
Right of withdrawal
You have the right to withdraw from your online purchase within 14 days after receiving your order, without giving a reason. If your order is delivered in multiple shipments, the withdrawal period starts on the day you receive the last item.
For pre-orders, the 14-day withdrawal period starts once the product has been delivered to you.
After notifying us of your withdrawal, you have another 14 days to return the product.
How to exercise your right of withdrawal
To exercise your right of withdrawal, please contact us at info@hintecosmetics.com or use the withdrawal button or withdrawal form on our website, where available.
Please include your order number and the email address used for your order, so we can process your request as smoothly as possible.
Returns of perfume and cosmetic products
For hygiene and health protection reasons, sealed perfume and cosmetic products can only be returned if they are unopened, unused and the original seal is still intact.
Products that have been opened, used or unsealed cannot be returned, unless the product was damaged, faulty or incorrect upon arrival.
Return condition
Please return the product in its original condition and packaging, including all accessories, samples or gifts received with the product, if reasonably possible.
You may inspect the product as you would in a physical store. If the product or packaging is damaged more than necessary to assess the product, we may deduct the decrease in value from your refund.
Return costs
The costs for returning the product to us are at your own expense, unless the product was damaged, faulty or incorrectly delivered.
Refunds
If you withdraw from your purchase and the returned product meets the conditions stated above, we will refund the purchase amount, including the original standard shipping costs.
If you selected a more expensive shipping option than our standard delivery method, only the standard shipping costs will be refunded.
We will process your refund within 14 days after receiving your withdrawal request. We may wait with the refund until we have received the returned product, or until you have provided proof that the product has been sent back.
Refunds will be made using the original payment method, unless agreed otherwise.
Damaged, faulty or incorrect products
If your order arrives damaged, faulty or incorrect, please contact us as soon as possible at info@hintecosmetics.com with your order number and clear photos of the issue.
We will review the situation and offer a suitable solution, such as a replacement, repair where appropriate, or refund.
Contact information
HINTE COSMETICS
Zuidwenk 82 J
3751 CG Bunschoten-Spakenburg
The Netherlands
Email: info@hintecosmetics.com
Dutch Chamber of Commerce number: 93027591
VAT number: NL004993564B37